Modern brands run deep.

We're a customer technology agency that blends strategy, design, and technology to uncover and deliver on new opportunities for growth across the entire customer journey.

Northstar
Prototypes

We specialize in aligning teams into a singular vision, prototyping the future, and architecting business systems.

Customer
Systems

We work across data, technology, and operations to help people work together and serve the needs of customers.

Digital
Products

We help our clients design, build, and launch digital products and customer portals that are useful, usable, and noteworthy.

eCommerce &
Loyalty

We help B2C and B2B brands build lasting customer relationships that work towards a lifetime of value.

We helped a tech superstar prepare for their $31B IPO

From a foundational rebrand to product vision, we helped shape the future for one of Boston's most notable technology brands and the restaurant industry at large.

More Featured Work
Toast brand slides Toast brand slides

We led the way in marketing transformation for a global leader

With a lens on patient centricity, we designed the digital marketing ecosystem for a global leader in neuroscience. Our multi-year effort covered everything from designing digital patient services to global accessbility standards.

The work we did
MCE Central
Patient Portal
Website Redesign

We helped modernized an iconic brand

Together with A&G, we helped elevate our favorite New England brand – from PR and creator relations to redesigning the mobile app with a focus on brand, loyalty, and performance.

More Featured Work
Dunkin mobile app screens

What it's like to work with us...

We were founded in 2016 by agency leaders that saw a new, better way of working and an opportunity to create something truly special. Our approach has helped us become one of the fastest growing agencies in Boston and deliver great work for some of today's most notable brands.

Small, senior teams can do big things.

All of us here at CeCo Digital came from big agencies and we saw the ineffectiveness of large teams. We learned that when we reduce the layers of sales and account management and let our clients talk directly to the people doing the work, great things happened. The work moved faster, there were no surprises, and it just made everyone's job significantly easier.

More about our origin story

The relationship between experience, innnovation, and operations is inseparable.

Whether we're designing a customer journey or a purely digital product, understanding what needs to happen behind the scenes is critical to everything we create. This approach ensures we can be the best partners for transformative change.

When in doubt, prototype it out.

We don't believe big problems can be solved in lab setting, a boardroom, or even a months-long strategy effort. Instead, we believe the best thing to do is get everyone in a room together, put our ideas down on paper, and test them with customers quickly. It's a more effective way to learn, align everyone in the work to be done, and uncover new opportunities for growth.

Insights: Brand Experience
Amazon Doesn't Care That Your Cat Died
Case Study: Marketing Transformation
Marketing Transformation for a Global Leader in Biotech
Insights: Customer Experience
Improve Your NPS With Digital-Led Services
Insights: B2B Customer Experience
Modernizing Your B2B Sales Journey
Case Study: Keurig B2B eCommerce
Shaping Keurig's B2B Experience